Return & Exchange Policy

At Eddie Bauer India, we want you to love what you wear. If something isn’t right, we make it easy to return or exchange your purchase. Please read this policy carefully before raising a request.

At a Glance

1.  How Do I Return or Exchange an Item?

Eddie Bauer India offers an easy return and exchange process for eligible products. To check whether a specific product is eligible, please refer to the product page on the Website.

To raise a return or exchange request, email us at care@eddiebauer.in or call our customer care team within 7 days of receiving your order. If your order contains multiple items, you may raise a request for all or part of the order.

Once your request is received and approved, we will arrange a pick-up from your delivery address within 3 to 7 working days. The refund or exchange will be initiated within 24 hours of us receiving and inspecting the returned item(s) at our warehouse.

Your request will be processed when all of the following conditions are met:

1. You contact us at care@eddiebauer.in or call our customer care team within 7 days of receiving the item(s).
2. The product is confirmed as eligible for return or exchange as stated on the product page.
3. The product is unused, unworn, unwashed, and in its original condition.
4. All original packaging, seals, labels, barcodes, hang tags, and accessories are intact.
5. Upon inspection, the returned product is found to be undamaged, unaltered, and not tampered with.

Note: Exchange requests are subject to stock availability. If the requested size or colour is unavailable, you will be offered a full refund or store credit.

2.  What Products Are Not Eligible for Return or Exchange?

The following products cannot be returned or exchanged:

1. Products for which the product page specifies that returns or exchanges are not permitted.
2. Customised or made-to-order products, which are produced specifically on demand.
3. Products that have been worn, used, washed, altered, or damaged after delivery.
4. Products with missing, damaged, or tampered original packaging, tags, labels, or barcodes.
5. Innerwear, underwear, and other personal care items for hygiene reasons.
6. Items purchased during Final Sale or clearance events, which are marked as non-returnable at the time of purchase.

3.  What If I Received a Damaged, Defective, or Wrong Item?

Every Eddie Bauer India order goes through quality checks before dispatch. However, if your item arrives damaged in transit, is defective, or is different from what you ordered, we will arrange a replacement or a full refund — whichever you prefer.

Please raise a request by emailing care@eddiebauer.in or calling our customer care team within 7 days of receiving your order. If the order contains multiple items, please raise the request for the affected item only.

We will initiate the replacement or refund within 24 hours of receiving the returned product at our warehouse, once the following conditions are met:

1. You contact us at care@eddiebauer.in or call our customer care team within 7 days of receiving the item(s).
2. You provide an unboxing video clearly showing the damaged, defective, or incorrect item. This video must be recorded at the time of opening the package and must clearly identify the issue.
3. The product is returned in its original packaging with all original components, labels, and barcodes intact.
4. Upon inspection, we confirm the damage or defect was not caused after delivery.

Note: For defective or incorrect items, we will cover the cost of return shipping. Replacement is subject to stock availability; a full refund will be offered if the item is out of stock.

4.  Do I Need to Return the Free Gift?

Yes. If your order included a complimentary gift or promotional item, it must be returned along with the original product as part of the return. Failure to return the free gift may result in its value being deducted from your refund.

5.  How Will I Receive My Refund?

Refunds are processed based on the original payment method used at the time of purchase:

1. Credit card, debit card, or net banking: The refund will be credited to the same account used for payment, via the payment gateway, within 24 hours of us receiving the returned product at our warehouse. You may also choose to receive the refund as store credit for a future purchase.
2. Cash on Delivery (COD): We will request your bank details — account number, IFSC code, bank name, and account holder name — along with a valid government-issued identity proof matching the name on the original order. The refund will be processed as a bank transfer within 24 hours of receiving the returned product at our warehouse.
3. Wallet payments: The refund will be credited back to the same wallet used for the original payment within 24 hours of us receiving the returned product at our warehouse.
   

6.  Will Shipping Charges Be Refunded?

Shipping charges paid at the time of purchase are generally not refunded on standard returns or exchanges.

Exception: If the item you received is defective, damaged in transit, or incorrect, the shipping charges will be refunded in full along with the product refund.

7.  How Many Times Can I Return or Exchange an Item?

You are entitled to one return or exchange per order. Once a return or exchange has been processed for an order, no further returns or exchanges will be accepted for that order.

8.  What Happens If I Refuse Delivery or Miss the Delivery?

Certain products or order values may not be eligible for Cash on Delivery (COD). In such cases, a partial advance payment — a small percentage of the total order value — may be collected at the time of placing the order.

If you refuse delivery at the door or fail to collect a prepaid order, the advance payment will be applied towards shipping costs, which would otherwise have been provided as a complimentary service. This amount will not be refunded.

We encourage you to accept your delivery or contact our customer care team before refusing an order.

9.  Contact Us

For all return and exchange requests, or for any questions about this policy, please reach out to our customer care team:

Eddie Bauer India Customer Care

Email: care@eddiebauer.in

Phone:+91 8369724427

Hours: 9 A.M. to 6 P.M. (Monday to Friday)

Wild Country Private Limited

Adinath Apartment, A-2, Ground Floor, 

Javji Dadaji Marg, Grant Road (West), 

Mumbai - 400007, Maharashtra,

India

EDDIE BAUER INDIA – WILD COUNTRY PRIVATE LIMITED