Eddie Bauer India

Visit eddiebauer.in and click on the account icon at the top of the page. You can register using your email address and a password, or sign up using your Google account.

You may browse and explore the website without an account, but you will need to be logged in to place an order, view your order history, and access your wishlist.

On the login page, click 'Forgot Password' and enter your registered email address. You will receive a password reset link on that email — follow the instructions to set a new password.

If you signed up using Google, your password is managed by Google. Please use Google's account recovery process to reset it.

Browse the Eddie Bauer India website, select the product you want, choose your size and colour, and click 'Add to Cart'. Once you have finished shopping, go to your cart and proceed to checkout.

At checkout, enter your delivery address, select your preferred payment method, and confirm your order. You will receive an order confirmation on your registered email address and phone number.

Log in to your account and go to the 'My Orders' section. You will find a full summary of all your orders, including order status, item details, and downloadable invoices.

An order confirmation with your invoice is also sent to your registered email address at the time of purchase.

Log in to your account and navigate to your Wishlist. All items you have saved are stored there. Please note that wishlisted items are not reserved — they are subject to availability at the time of purchase.

Yes. When you create an account and place an order, your delivery address is saved to your account for convenience on future orders. You can add, edit, or remove saved addresses from the 'My Account' section at any time.

No. We do not store your card or payment details. All payments are processed securely through certified third-party payment gateways. Your card information is handled entirely by the payment gateway and is never retained on our systems.

Once your order is confirmed, our warehouse team inspects and packs your item to Eddie Bauer India quality standards. Your order is then dispatched within 48 hours and handed over to our logistics partner.

You will receive a dispatch confirmation with a tracking number once your order has shipped. Our delivery partner will bring your order to the address provided and contact you if they are unable to complete the delivery.

We ship to all serviceable pin codes across India. We do not currently offer international shipping.

To check whether your specific pin code is serviceable, enter it on the product page before placing your order.

Enter your pin code on the product page before adding the item to your cart. If your pin code is not serviceable, you will be notified at that stage.

Your order is packed in boxes or poly mailers bearing Eddie Bauer India branding. We take care to ensure all items are well protected during transit.

If you receive a package that appears damaged or tampered with before opening, please do not accept the delivery and contact us immediately at care@eddiebauer.in or +91 8369724427.

Your order confirmation — including your order number, item summary, delivery address, and estimated delivery date — is sent to your registered email address and phone number as soon as your order is placed.

Once your order is dispatched, you will receive a shipping confirmation email and SMS with your tracking number and the name of the delivery partner.

You can also track your order at any time through the 'My Orders' section on the Eddie Bauer India website after logging into your account.

We aim to dispatch all orders within 48 hours of order confirmation. After dispatch, estimated delivery typically takes 5 to 7 business days, depending on your location.

Delivery to remote or non-metro pin codes may take additional time. Occasional delays due to weather, logistics disruptions, or high order volumes during sale periods may occur — we will communicate any significant delays to you.

Shipping charges depend on your order value and delivery location. The applicable charge (if any) is displayed clearly on the cart page before you complete your purchase — there are no surprises at checkout.

Orders above the minimum order value threshold qualify for free shipping. This threshold is displayed on the Website.

Please contact our customer care team at care@eddiebauer.in or call +91 8369724427 as soon as possible if you need to cancel an order. We will do our best to accommodate your request before the order is dispatched.

Customer care hours: 9 a.m. to 6 p.m., Monday to Friday.

Once an order has been dispatched, it cannot be cancelled. You may initiate a return after delivery in accordance with our Return & Exchange Policy — the 7-day return window applies from the date of delivery.

Yes. We reserve the right to cancel any order at our sole discretion, including in cases of product unavailability, pricing errors, suspected fraud, failed payment, or failure to comply with our Terms & Conditions.

If we cancel your order, you will be notified and any payment made will be refunded in full to your original payment method.

If an order is cancelled before dispatch — whether by you or by us — a full refund will be initiated to your original payment method.

• Credit/debit card or net banking: Refund processed via the payment gateway.
• Cash on Delivery (COD) orders: Since no payment was collected, no refund is applicable.

Refunds are typically processed within 24 hours of cancellation confirmation, and may take additional time to reflect depending on your bank or payment provider.

Email care@eddiebauer.in or call +91 8369724427 within 7 days of receiving your order to raise a return or exchange request.

Once your request is received and approved, we will arrange a pick-up from your delivery address within 3 to 7 working days. Your refund or replacement will be initiated within 24 hours of us receiving and inspecting the returned item at our warehouse.

The following items cannot be returned or exchanged:

• Products for which the product page states returns are not permitted.
• Customised or made-to-order products.
• Products that have been worn, used, washed, altered, or damaged after delivery.
• Products with missing, damaged, or tampered original packaging, tags, labels, or barcodes.
• Innerwear, underwear, and personal care items, for hygiene reasons.
• Items purchased during Final Sale or clearance events, marked as non-returnable at the time of purchase.

Please raise a request within 7 days of delivery by emailing care@eddiebauer.in or calling +91 8369724427.

You will need to provide an unboxing video clearly showing the issue. This video must be recorded at the time of opening the package and must clearly identify the problem.

We will arrange a replacement or full refund — your choice — and cover the cost of return shipping. Replacement is subject to stock availability; a full refund will be offered if the item is out of stock.

Yes. If your order included a complimentary gift or promotional item, it must be returned along with the original product. Failure to return the free gift may result in its value being deducted from your refund.

Refunds are processed based on your original payment method:

• Credit/debit card or net banking: Refunded to the same account via the payment gateway within 24 hours of us receiving and inspecting the returned item. You may also opt for store credit.
• Cash on Delivery (COD): We will request your bank account details (account number, IFSC code, bank name, account holder name) and a valid government-issued ID. The refund is processed as a bank transfer within 24 hours of receiving the item.
• Wallet payments: Refunded to the same wallet within 24 hours of receiving the item.

Shipping charges are generally not refunded on standard returns or exchanges.

Exception: If the item you received is defective, damaged in transit, or incorrect, shipping charges will be refunded in full along with the product refund.

You are entitled to one return or exchange per order. Once a return or exchange has been processed, no further returns or exchanges will be accepted for that same order.

For orders where a partial advance payment was collected at the time of placing (applicable to certain products or COD orders), this advance will be applied towards shipping costs if you refuse delivery or fail to collect the order.

This amount will not be refunded. We encourage you to accept your delivery or contact our customer care team before refusing an order.

Yes, the full product value will be refunded provided all return conditions are met — the item is unused, in original condition, with all tags and packaging intact, and returned within 7 days of delivery.

Standard shipping charges paid at the time of purchase are not refunded unless the item was defective, damaged, or incorrect. If a free gift was included with your order and not returned, its value may be deducted from the refund.